How to I start a free trial?

If you don’t already have a store listing with us, then you will be automatically enrolled in a free-trial when you claim an existing listing, or add a new store listing.

Note: The free trial is commitment-free, and does not require credit card details.

If you already manage a store listing on BikeRoar, and you have not yet had a free trial, then all you need to do is head to the Premium Plans page of your workshop and click on the “Start my free trial” button.

A free trial will give you access to try out all of our premium features. We’re sure you’re going to love it, and it’s a great way to give it a go before signing up for a premium subscription.

Can I extend my free trial?

If your trial is expired (or coming close to it) and you haven’t had a chance to make the most of your 30 day free trial, then we’re happy to give you a 2 week extension to give you a bit more time to explore the platform.

If you are still on a trial, you can easily extend the trial yourself – simply click on the “extend trial” link at the top of your BikeRoar Workshop.

If your trial has already expired, then we will need to activate the trial extension for you. Please get in touch and we’ll be happy to do this for you!

Note: In most cases, it is only possible to extend a free trial once per account.

Are my payment details safe?

When purchasing or adding/updating your payment details, your details are encrypted using the latest 256-bit SSL (secure sockets layer) encryption technology.

Credit card details are encrypted and stored externally with our PCI compliant payment gateway service, Stripe LLC (one of the leading payment services worldwide).

No credit cards details are stored on BikeRoar servers, and credit card details are never viewable by BikeRoar staff.

If you have any other questions regarding security, please contact the BikeRoar support team via the Contact Us page.

How to I add or update my payment details?

Your Default Payment Method is used to process the transactions for your subscription renewals. When you initially subscribe to a premium plan, you will be prompted to add payment details if you have not already provided them.

You can also add or update these payment details at any time via the Payment Details page of your Workshop.

Note that an account with a premium store subscription must have a valid Payment Method stored in order for the subscription renewal to be successful.

Where can I access invoices for previous payments?

When a payment is successfully made, you will receive an invoice containing a link to download a PDF invoice for that transaction.

You can also view all details of previous payments and download PDF Invoices for each transaction at any time via the Payment History page of your Workshop.

If you can’t find the invoice you are looking for on the Payment History page of your Workshop, please contact us and we’ll track it down for you.

To view the PDF invoice you will need to use PDF reader software. Most modern browsers and devices have this installed already, but it can also be downloaded for free here: Adobe Acrobat Reader

How do I upgrade my subscription?

To get the full benefits from BikeRoar, it’s best to upgrade your account. This gives you access to our premium features, such as associating brands or products to your store listings.

See the Pricing Chart on the Premium Plans page for more details of what is included with each subscription level, and to upgrade your account.

Note: If you haven’t already conducted a free trial, then the Premium Plans page will only give you the option to commence a free trial. Once the trial has commenced, you’ll be able to upgrade to a premium subscription level at any time.

How do I downgrade or cancel my subscription?

You can downgrade or cancel a store subscription via the Premium Plans page of your Workshop.

Downgrading allows you to change your account subscription to a lower value subscription plan. Downgrades are charged at a pro-rated amount, which means that any remaining credit on your current plan will be offset to reduce the cost of the new plan.

Note: If any of your stores have more products than the allowance of the new plan, then the excess product associations will be disabled when the downgrade occurs. See the Pricing Chart on the Premium Plans page for more details of what is included with each subscription level.

You can also cancel your subscription at any time by downgrading to the free “Domestique” plan. As your current subscription is pre-paid in advance, this downgrade takes effect at your next renewal date. This allows you to use the remainder of the subscription that has already been paid in advance, while ensuring that you will not be charged for another renewal.

Can I get a refund for a cancelled subscription?

When you cancel (by downgrading to the free ‘Domestique’ plan), the downgrade takes effect at your next renewal date. This allows you to use the remainder of the subscription that has already been paid in advance, while ensuring that you will not be charged for another renewal.

However, if you wish to immediately end your subscription, a ‘cooling-off period’ applies to any 6 or 12 month subscription plan. If the subscription is terminated this way within the first 30 days after being ordered, you are entitled to a refund equivalent to the subscription cost minus 1 month.

For example, if a 6 month subscription is cancelled 20 days after being ordered, you would receive a refund for 5 months of the subscription paid.

Any request to terminate a subscription and claim a Cooling-Off Period refund must be made in writing via the Contact Us form.

The Cooling-Off Period does not apply to 1 month subscription plans, or to 6 or 12 month plans that have already been renewed. More information can be found in the full Terms & Conditions.

Does the cost of my subscription change when I add or remove stores?

The cost of your subscription is charged per store on your account. That means that if you have 2 stores, then you will be charged 2x the cost of your chosen subscription plan.

When you add a new store (or claim an existing one), this increases the number of stores on your account. If you are already on a paid subscription, your subscription will be updated and you will be charged a prorated amount for the additional cost of the new store.

When you delete a store from your account, you will be credited a prorated amount to cover the new lower subscription cost. This credit will be automatically applied to your next renewal payment.